COUCH Health is looking for an organised and self-motivated Community Engagement Executive, to support COUCH Health in the delivery of key objectives. This is a varied role with responsibility for researching, engaging and sustaining interest in COUCH Health. 

As Community Engagement Executive, you will be responsible for promoting COUCH Health to community organisations across our digital channels and through phone calling. Working as part of a small team, you will support the Community Engagement Manager to develop communications and you will also produce marketing material for maximising publicity for COUCH Health’s community engagement service. A digital focussed marketer with a keen interest in engaging an audience, providing high-quality content, and working as part of a team would thrive in this role.

In this varied role, you will use your creative nature and keen eye for detail to update content on our website, oversee a multi-platform social media presence, support with copywriting and email marketing, and stay up to date with engagement on social media platforms.

To be considered for this role, please submit a CV and cover letter outlining why you should be considered for this role. 

ABOUT THE ROLE

Key tasks and duties:

• Researching and collating community and patient groups across various countries and populations of interest to support engagement in COUCH Health projects.
• Undertake desk research exploring where specific patient and community communities exist and communicate online.
• You’ll be a key part of this small but crucial team, helping to elevate the awareness of COUCH Health and increase our exposure. Your duties will include social media management, e-marketing, content production, events, media planning and execution.
• Using social media, emailing, messaging, and making calls to community / patient groups to introduce COUCH Health and/or specific clinical trials or research opportunities.
• Assisting in building, maintaining, and strengthening community relationships through video and phone calls.
• Maintaining and updating internal community outreach CRM databases.
• Providing a log of outcomes, and actions of conversations with community groups.
• Mapping out groups of patient influencers and advocates across different social media platforms (Instagram, Facebook, LinkedIn and Twitter)
• Working with the team to meet internal and client community outreach targets to increase patient engagement across various projects.

In return for your experience, we will offer you a competitive salary, benefits package, ongoing career development and the opportunity to work in an inclusive, diverse environment where people are at the heart of everything we do.

Internally, within COUCH Health you will work closely with the following:

• Research and insights team
• Community engagement team
• Patient recruitment team
• Creative studio team
• Digital engagement team

Externally to COUCH Health, you will work closely with the following:

• Patient groups in a specific disease area, across multiple countries
• Community groups across multiple countries
• Partners (suppliers) who work with COUCH Health

ABOUT YOU

• You will have a passion and the ambition to drive forward a career within an organisation that is committed to bring the voice of the patient and the community surrounding the patient, to global programmes.
• You demonstrate excellent problem analysis skills and decision making
• You are result driven!
• You are proactive, hands-on mentality, drive and ambition
• You have experience in a similar marketing & communications role
• You have a commercial mindset
• You are creative and eager to build and maintain relationships with our partners
• You’re fluent in English (written and spoken), other languages are a bonus
• You will have excellent administrative and organisational skills from working in a busy and fast-paced environment, as well as the confidence to independently use the phone and email to contact current and new partners.
• Excellent communication skills are also essential with the ability to be professional, approachable and friendly in dealing with the public and colleagues across the organisation, as well as the ability to motivate and inspire patient and community groups
• Confidence using the phone and email to contact supporters and suppliers
• Maintaining processes and procedures
• Working in a fast paced, multi-faceted environment

Skills and attributes:

It is essential for you to have the following skills and attributes:

• Demonstrable ability to work to achieve shared organisational goals
• Digital engagement and content generation, with a creative approach to engaging a variety of different audiences.
• Excellent communication skills. The ability to be professional, approachable and friendly in dealing with the public and colleagues, and the ability to motivate and inspire patient and community groups.
• Conducting research and presenting your findings to others.

It is desirable for you to have the following skills and attributes:

• An awareness of the issues facing people living with life-altering conditions.

If you join COUCH Health, you will receive the following benefits:

• A fun and stimulating working environment to learn new skills, develop and further your career
• 30 days annual leave and 8 bank holidays (plus your birthday off!)
• Monthly social events
• Company pension and much more